The Social Performance Blog
Engaging Through The Pandemic
8 easy steps to engaging neighbours and stakeholders in a...
Five ways your biases can defeat stakeholder engagement
When you’re in a new situation -- like thinking about how to do engagement in a Covid-19 environment -- it’s easy to shape your decisions based on the experience you just had. And sometimes those decisions turn out to be flawed. That could easily be because you...
Security in a Pandemic Takes More Than a Mask
Considerations for Organizations with Private Security In almost every country, the fight...
The three things you need to do to keep hope from being a trap in engagement
The rainy season drove the humidity to the point where the heat could make you crazy. Which is partially what had happened at the site – a group had stolen some company vehicles and ransacked a local village. We had been called in to help get things back on track. I...
The nine things you need to do to manage a social crisis
You probably already know how it starts. You’re sitting at your desk when the reception or front gate calls to say that the road is blocked by a group of angry people. You may not have known that it was coming – that’s a separate problem for a later post – but once it...
The business benefits to opening the door to complaints
Life can be hard.
Especially when you’re trying to create a complex project – no matter how big it is. Although this often happens in a foreign culture, with the increasing pace of change it can be a very similar experience even at home as we struggle to understand local values, concerns and why people don’t seem to understand what we’re doing.
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