The Social Performance Blog

Engaging Through The Pandemic

Engaging Through The Pandemic

Know how frustrating it is when you don’t know what’s going on? In any kind of crisis it’s essential to continue engaging stakeholders and communities. Whether it's a pandemic or not, underpin your engagement activities with strategy and analysis. Make sure you have a...

read more
Five ways your biases can defeat stakeholder engagement

Five ways your biases can defeat stakeholder engagement

When you’re in a new situation -- like thinking about how to do engagement in a Covid-19 environment --  it’s easy to shape your decisions based on the experience you just had. And sometimes those decisions turn out to be flawed. That could easily be because you...

read more
The nine things you need to do to manage a social crisis

The nine things you need to do to manage a social crisis

You probably already know how it starts. You’re sitting at your desk when the reception or front gate calls to say that the road is blocked by a group of angry people. You may not have known that it was coming – that’s a separate problem for a later post – but once it...

read more
The business benefits to opening the door to complaints

The business benefits to opening the door to complaints

Life can be hard.

Especially when you’re trying to create a complex project – no matter how big it is. Although this often happens in a foreign culture, with the increasing pace of change it can be a very similar experience even at home as we struggle to understand local values, concerns and why people don’t seem to understand what we’re doing.

read more

Social Performance Online   |  Operated by Consult MFC    |    Privacy Policy