The Social Performance Blog
The nine things you need to do to manage a social crisis
You probably already know how it starts. You’re sitting at your desk when the reception or front gate calls to say that the road is blocked by a group of angry people. You may not have known that it was coming – that’s a separate problem for a later post – but once it...
The business benefits to opening the door to complaints
Life can be hard.
Especially when you’re trying to create a complex project – no matter how big it is. Although this often happens in a foreign culture, with the increasing pace of change it can be a very similar experience even at home as we struggle to understand local values, concerns and why people don’t seem to understand what we’re doing.
Remembering Lloyd (Tom) Green
om Green was seldom what people expected. The first time we met I wasn’t quite sure what to make of him. It was the typical kind of cloyingly hot day in Indonesia where the spiced smell of cigarettes sinks into your clothes. Tom had a ready smile and a big handshake....
MFC appoints new chief of operations
WASHINGTON, DC, FEBRUARY 1, 2016—Social performance management leader MFC has named Krista Hendry as its new chief of operations. Hendry, formerly the executive director of the Fund for Peace, brings more than a decade’s experience working with companies and civil...
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Grievance Mechanism:
A Primer
Get this introduction to current good practices for grievance management and redress systems.
Taken from the ground-level, we look at how to create a GMR system that will conform with international standards.
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