Awesome! Your PDF is on the way, and will be in your inbox about 12 minutes. But just before you go …
DO YOU KNOW
THE BIGGEST HURDLE
TO IMPLEMENTING
AN EFFECTIVE GRIEVANCE MECHANISM?
It’s failing to communicate it.
It’s failing to SOCIALIZE it.
Until everyone knows about it, it’s not really communicated.
Unless everyone in the organization is part of the process,
it’s not really implemented.
And unless it’s part of your organization’s fabric, it cannot help you stop bad things from happening, even to good companies like yours.
Sure — you’ve had the specialist(s) come in and “set it all up”. They trained the designated staff members, gave you the detailed documentation, neatly organized in a nice, hefty manual.
How helpful is that thick, dust-covered binder sitting on a forgotten shelf when you show up for work and find the gate barricaded by protesters?
Exactly.
YOU NEED TO COMMUNICATE &
SOCIALIZE YOUR GRIEVANCE MECHANISM PROCESS
The good news
is that these days practitioner-enabled systems make it easy to communicate your grievance mechanism process to everyone who needs to know and use it.
I know what you’re thinking — so many stumbling blocks …
First, how does one propagate grievance mechanism procedures throughout the entire organization so that it’s not an afterthought, or worse,
an expensive reactive measure.
Then, how does one make sure that grievances are handled in a standard, consistent way?
And of course, there’s the financial impact.
We all know that compliance matters are the least funded, yet can have the most expensive impact when the unthinkable happens.
Look, I know you did your best to make this a priority.
I know you tried to communicate to those “upstairs” that not funding social performance initiatives properly can come back to bite you in the proverbial pocket.
Yet …
Here you are, with a grievance mechanism that looks good on paper, and is just as useful as paper when:
- angry protesters show up at your event
- your team is trashed on social media
- you are barred from a comunity meeting
- you receive disturbing calls from the media
I know you’d rather
do anything
than bring this up again
at the management meeting
(That idea even makes me squirm all the way over here …)
Who wants to feel like they are always the bearer of bad news?
Not me.
Who wants to spend hours – no, DAYS – trying to figure out WHAT to say to latest escalated complaint?
Not me.
And who wants to go and wade through hundreds of emails, text messages, and reports no one reads when “upstairs” comes looking for a scapegoat?
Not me.
I’m guessing not you either.
So you just … go through the motions, sit quietly, and don’t it bring up.
You just … continue managing social performance as best as you can, with the few resources you have, making do for the moment, waiting for ….
WAITING FOR WHAT??
To make front page news, and not for the right reasons?
A sudden and unexpected budget allocation letting you hire a year-round team of consultants for each of your sites?
As if that’s likely to happen.
Communicating and socializing a grievance mechanism is surprisingly simple. And affordable.
What if you could have
a social performance practitioner
“on demand”?
What if it didn’t involve extensive RFPs, fighting over capital budgets, and long lead times?
What if you could spare your interns and fresh graduates the pain of sitting through extensive social performance training, only to watch them leave before you could put it to good use?
What if instead, you had a ready-made, easily customizable and robust process you could actually layer into your organization culture, right there with the mission and vision and vacation-request process?
You know, the kind of process that doesn’t force colleagues to read through standards and compliance put-me-to-sleep documents, but is actually embedded in every day work practices?
Because that’s what a well thought-out, tried and templated process can become.
In YOUR organization.
On YOUR watch.
Within YOUR budget.
Introducing
The Social Performance Online’s
GRIEVANCE MECHANISM & REDRESS PROGRAM
A practical, actionable program to take your grievance mechanism game from non-existent to an effective process that’s embedded
right into your working practices.
“This is exactly what we needed.”
“Even though I’ve successfully planned many GM things, this takes so much of the pain away !
This is exactly what I needed to rollout to the new projects we’ve picked up recently.”
Inside of SPO’s Grievance Mechanism & Redress program
Three part full training program, including video, audio, PDF slides, plus short quizzes to test for understanding
Examples and case studies from multiple industries and projects around the globe
International best practices baked right into the video lessons, created by seasoned professionals with extensive field experience
THIS IS FOR YOU IF:
You want a tested, effective grievance mechanism that conforms to international standards and satisfies funding organizations’ requirements.
You’re ready to implement the learnings throughout your organization, including building the business case to secure resources for implementation.
You want to get the templates, spreadsheets and forms distilled from decades in the field, so you can skip re-inventing the wheel and implement best practices from day 1.
THIS IS NOT FOR YOU IF:
You think the theoretical “grievance management plan” you already got from your E&S consultant can probably do the job.
You think grievance management is best done just by community relations staff and you’ll get involved if there’s a problem.
You don’t need to have time-tested materials that make your process transparent and predictable because you would rather make them up yourself.
INSIDE THE GRIEVANCE MECHANISM & REDRESS PROGRAM
Module 1: An Introduction
Get an overview of the grievance mechanism and redress process, to secure understanding of the context and its importance within the organization
Module 2: A formal GM: Principles
This module will lead you through the principles of a formal grievance mechanism needs, including international best practices
Module 3:Grievance Mechanism In Action
Understand the elements and process you’ll need to implement an effective grievance mechanism based on case studies / examples from around the world
GET THE FAST TRACK ADD-ONS
Templates
The full set of templates, ledgers, forms and more for a fast and smooth implementation, in PDF and editable formats so you can customize
20 mentor minutes
Access to one of our seasoned Social Performance mentors to walk you through the process and answer your questions
GET THE GRIEVANCE MECHANISM & REDRESS ONLINE PROGRAM
Grievance Mechanism & Redress Course
- Full access to course videos
- PDF slides
- Audio on-the-go version
- Templates
- 20 minute call with mentor
Grievance Mechanism & Redress Course Plus
- Full access to course videos
- PDF slides
- Audio on-the-go version
- Templates
- 20 minute call with mentor
Grievance Mechanism & Redress Course Pro
- Full access to course videos
- PDF slides
- Audio on-the-go version
- Templates
- 20 minute call with mentor
“Perfect for disseminating just in time training!”
Brilliant!
Something super amazing about this program.
I wish I had known about it before, because just wow!
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